Clinicare Provider Services
Streamlining Primary Care with a Bespoke, Interoperable Clinical Administration System
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Background
Clinicare, a forward-thinking healthcare provider, was facing a growing challenge: clinicians were spending more time on manual administrative work than with their patients. From managing HR and invoicing to logging incidents and maintaining compliance, the administrative burden was affecting both care quality and operational efficiency.
The organisation needed a secure, scalable digital solution to modernise internal operations while maintaining interoperability with external healthcare systems, particularly those used in GP practices. The solution also needed to support healthcare data standards, ensuring compliance and future-proof integration across the care ecosystem.
The Opportunity
Clinicare’s existing administrative processes were fragmented and largely manual. These inefficiencies led to:
- Reduced time for direct patient care
- Delayed invoicing and weakened credit control
- Increased compliance risk due to inconsistent reporting
- Poor visibility over operations and financials
The lack of integration with GP practice systems created further friction, leading to duplicated data entry and communication gaps between clinical and administrative teams. There was also a growing need for more secure data sharing, real-time access to patient information, and adherence to national interoperability standards.
The Solution
6B worked closely with Clinicare to design and deliver a bespoke Clinical Administration System – a comprehensive web application tailored to the unique needs of the organisation.
The system was built from the ground up with a focus on automation, security, and interoperability, initially specifically designed to:
- Integrate with GP practice systems using HL7 FHIR standards
- Enable secure data storage and transfer for patient records and administrative files
- Streamline workflows through automated task handling
- Reduce compliance risk with real-time tracking and structured reporting tools
The system now supports a wide range of functions across the organisation, including:
- GP schedule management
- HR and team coordination
- File sharing and assurance
- Maintenance and IT oversight
- Accounting, invoicing, and credit control
- Communications and reporting
- Incident logging and patient complaint tracking
All data is fully encrypted in transit and at rest, with access controlled by role-based permissions and activity logs. This ensures full compliance with GDPR and healthcare-specific data protection regulations.
The Impact
The introduction of the new Clinical Administration System has had a transformative impact on Clinicare’s operations. Manual processes have been replaced with smart automation, freeing up clinicians to focus more time on direct patient care.
Tight integration with GP systems using HL7 FHIR protocols has improved data interoperability, eliminated duplication of work, and enabled faster decision-making across care teams. Invoicing is now processed significantly faster, improving cash flow and enabling better financial oversight.
By bringing multiple business functions under one unified, secure platform, Clinicare now operates with more agility, less risk, and greater collaboration among staff. The system is scalable and adaptable, allowing for continuous improvements in line with organisational growth.